Shipping Policy

At Suvayana, we are dedicated to delivering your orders with care and efficiency. Please review our Shipping Policy to understand how we handle the shipment of our products.

1. Shipping Locations

• Domestic Shipping: We ship across India, ensuring that customers from all regions can enjoy our products.
• International Shipping: Currently, we offer international shipping to select countries. Please check the list of available countries at checkout. If your country is not listed, please contact us at [Insert Email Address] for more information.

2. Shipping Methods & Costs

• Standard Shipping: Delivery within 3 business days. Shipping charges are calculated at checkout based on the destination and order weight.
• Express Shipping: Faster delivery within 7 business days. Additional charges apply for this service, which will be calculated at checkout.
• Free Shipping: We offer free standard shipping on orders over Rs. 5,000 within India. This offer is automatically applied at checkout.

3. Order Processing Time

• Processing Time: Orders are processed within 2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive an order confirmation email with your order details and tracking information.

4. Delivery Timeframes

• Estimated Delivery: Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 7 business days, while express shipping takes7 business days.
• Delays: While we strive to deliver your order within the estimated timeframes, there may be delays due to unforeseen circumstances, such as weather conditions, customs clearance, or carrier issues. We are not responsible for such delays.

5. Tracking Your Order

• Tracking Information: After your order is shipped, you will receive an email with tracking information to monitor the progress of your delivery.
• Tracking Updates: Please allow 24 hours for the tracking information to be updated after you receive the tracking number.

6. Shipping Issues

• Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at info@suvanyaa.com . We will work with the carrier to resolve the issue as quickly as possible.

7. Customs and Import Duties (For International Orders)

• Customs Fees: International orders may be subject to customs fees, taxes, or import duties based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost.
• Customs Clearance: Delays may occur during customs clearance. We are not responsible for delays caused by customs processing.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer service team at:

Suvayana Customer Service
info@suvanyaa.com