Refund Policy

At Suvayana, we strive to provide high-quality products that you’ll love. However, we understand that there may be times when you need to return or exchange an item. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. NO EXCHANGE, RETURN OR REFUND POLICY

Thank you for shopping with Suvanyaa. Please note that all sales made through our website are final. Due to the nature of our products, we do not accept returns, exchanges, or offer refunds for any reason.

Key Points:

1.  Final Sale – All items are sold as-is. We encourage you to review your order carefully before purchasing.
2.  No Refunds – Once your payment is processed, no refunds will be issued.
3.  No Exchanges – We are unable to offer product exchanges or replacements.
4.  Quality Guarantee – While we do not accept returns, we stand behind the quality of our products. If you receive a defective item, please contact us within 48 hours for assistance.
5.  Custom Orders – Custom or personalized items are non-refundable and non-exchangeable.
6.  Contact Us – If you have any questions or concerns, please reach out to our customer service at @

By purchasing from our website, you agree to this policy.

2. Cancellations

• Order Cancellation: Orders may be canceled within 48 hours of placing the order if it has not yet been processed. To cancel an order, please contact us at info@suvanyaa.com as soon as possible.
• Refund for Cancellations: If your order is canceled successfully, you will receive a full refund to your original payment method.

3. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact our customer service team at:

Suvayana Customer Service
info@suvanyaa.com

Exchange Policy

At Suvayana, we are committed to ensuring that you are completely satisfied with your purchase. If you need to exchange an item, we are here to assist you. Please review our Exchange Policy below to understand the terms and conditions for exchanging products.

1. Eligibility for Exchange

• Timeframe: To be eligible for an exchange, you must request it within 7 days of receiving your order.
• Condition: Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
• Non-Exchangeable Items: Certain items, such as custom-made products, final sale items, or gift cards, are not eligible for exchange. Please check the product description for any specific exchange exclusions.

2. Exchange Process

• Request an Exchange: To initiate an exchange, please contact our customer service team at info@suvanyaa.com with your order number, the item you wish to exchange, and the reason for the exchange. We will provide you with further instructions on how to proceed.
• Product Availability: Exchanges are subject to product availability. If the desired size, color, or style is unavailable, we may offer you an alternative or a refund.
• Shipping Costs: For your first exchange, we will cover the cost of shipping the replacement item to you. Subsequent exchanges may incur additional shipping fees.

3. Shipping Your Exchange

• Return Shipping: You are responsible for the cost of return shipping when sending the item back to us, unless the exchange is due to a defect or error on our part.
• Packaging: Please ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping service to ensure the safe return of the item.
• Inspection: Once we receive the returned item, we will inspect it to ensure it meets our exchange eligibility criteria.

4. Processing Time

• Exchange Approval: Once your returned item has been inspected and approved, we will process the exchange within 7 business days.
• Shipping the Replacement: After processing, the replacement item will be shipped to you. You will receive a confirmation email with tracking information once the replacement is dispatched.

5. Damaged or Defective Items

• Inspection: If you receive an item that is damaged or defective, please contact us immediately at info@suvanyaa.com with photos of the issue.
• Resolution: We will arrange for a replacement or issue a full refund for damaged or defective items at no additional cost to you.

6. Cancellations

• Canceling an Exchange: If you wish to cancel your exchange request, please contact us as soon as possible at info@suvanyaa.com. If the replacement item has not yet been shipped, we will cancel the exchange and issue a refund or store credit.

7. Contact Us

If you have any questions or need assistance with an exchange, please contact our customer service team at:

Suvayana Customer Service
info@suvanyaa.com